Privacy Statement
This Privacy Policy explains how we collect, use and protect the personal information you provide when you create an account, play games or use services at AkibaWin. We take your privacy seriously and describe below the types of information we collect, why we use it, how we keep it secure, and the choices available to users in Canada.
Types of Data We Collect
We collect several categories of information to operate your account and provide services:
Personal data
Information you provide directly, such as full name, date of birth, email address, phone number, residential address, and identity documents submitted for verification (government ID, utility bills). Payment details and cryptocurrency wallet addresses are collected to process deposits and withdrawals.
Technical data
Device and connection information including IP address, browser type, operating system, device identifiers, and geolocation data where needed to confirm eligibility and prevent fraud. We also use cookies and similar technologies to support sessions and site functionality.
Transactional and activity data
Records of deposits, withdrawals, transaction history, game activity, session times and support communications. This information helps with account management, dispute resolution and compliance checks.
How We Use Your Information
We use collected data to:
- Open and manage accounts, verify identity and age, and process KYC requests.
- Process deposits and withdrawals and keep transaction records for security and accounting.
- Detect and prevent fraud, money laundering and other prohibited activity.
- Respond to support requests and maintain service quality.
- Perform analytics and improve our platform performance and reliability.
- Send service-related messages; marketing communications are optional and you can opt out at any time.
Information Sharing and Third Parties
We share information only as necessary and under appropriate safeguards. Typical recipients include payment processors, identity verification providers, fraud-prevention services, game and platform providers, analytics partners and legal authorities when required. We enter contracts with third parties that restrict use of your data to the purposes we authorize.
Data Protection Practices
We protect data with standard technical and organizational measures such as encryption for data in transit, access controls, and secure hosting. Access to personal information is limited to staff and service providers who need it to perform their duties. While we strive to protect your data, no system is entirely risk-free.
Cookies and Tracking Technologies
We use cookies for essential site functions, performance analytics and optional preferences. Third-party cookies from analytics and advertising partners may also be used. You can manage cookie settings through your browser or via the site cookie controls.
User Rights - Access, Correction and Deletion
You may access and correct most account information by logging into your account. Requests to delete data or exercise other privacy rights can be sent to [email protected]. We will process requests in line with applicable laws, but may retain certain records where required for legal, regulatory or fraud-prevention reasons.
Policy Updates
We may update this policy from time to time. Material changes will be notified on the site or by email where appropriate. Continued use of our services after changes indicates acceptance of the updated policy.